Contact us
Talk to the merchant team
Registering a store, chasing a payout, planning an integration — whatever it is, a real person answers. Pick the channel that suits you.
Visit us
Av. Paulista, 1000 — São Paulo, SP, Brazil
Monday to Friday, 9:00 – 18:00
Already a Raio merchant? The fastest way to get help with a live order is the chat in your dashboard. For everything else, the help center answers the most common questions.
Send us a message
Tell us who you are and what you need — we'll route it to the right person.